Deliveries are made using our overnight courier service.
Orders over £25 are delivered FREE of charge, orders under £25 are packed and delivered for £8.50.
All orders will be dispatched by overnight courier, packed with hydrated ice packs in a polystyrene box, ensuring that your fish remains frozen. If you are not completely satisfied with your order please contact us as soon as possible and we will endeavour to resolve any issues as quickly as possible.
We will deliver fresh and frozen products to most parts of Great Britain, excluding some northerly and western parts of Scotland where there is no guarantee for "next day" delivery, i.e. Scottish Upper Highlands. We cannot deliver to Northern Ireland.
Should we anticipate any difficulties concerning your chosen delivery date we will contact you as soon as possible to arrange a mutually acceptable alternative. Please make sure your delivery can be signed for or leave clear instructions as to where the goods can be left. Deliveries not signed for are left at your own risk.
Out of stock:
We do our best to ensure that all our offered products are in stock and available, however should any item not be available on the date of dispatch we will contact you to offer an alternative product or a refund.
All payments must be made by using either our NOCHEX payment gateway or our PAYPAL system using your credit or debit card. You do not need a NOCHEX or PAYPAL account and there is no charge for this facility..
When we can deliver:
For convenience the checkout page enables you to choose a valid delivery date. Any additional charge will be clearly shown before you submit payment. For delivery charges and times please read the following:
- Orders must be made before 1pm to allow us to pack and ship your order for next day delivery.
- Deliveries will arrive before 4pm (PLEASE NOTE WE DO NOT DELIVER SATURDAYS, SUNDAYS OR MONDAYS.)
Since we pack and ship the day before delivery we regret that we do not offer deliveries on the day after a bank holiday.
None of the above shall affect your statutory rights as a customer.